DJ Garcia – S.A.C. Excellent Eagle Employee for October

Dear DJ,

Congratulations!  On behalf of the Staff Advisory Council, we would like to announce that you have been selected as an Excellent Eagle Employee.  To thank you for such a wonderful job, you will have a reserved parking spot of your choosing from Monday, October 1 – Wednesday, October 31.

Here is what one of your co-workers said about you:

“Most impressive is the quality of customer service that DJ delivers, and the demeanor with which he delivers it during even the most demanding – and sometimes trying – of times. Keep Calm…Carry On is taped to his desk overhead.  He lives that motto and more:  Keep Kind and Carry On.  Keep Consistent and Carry On.  Keep Patient and Carry On.  Keep Helpful and Carry On.

From August 22 –29, (following two 65 hour work weeks), there is a line at DJ’s counter from store open until store close.   Each person receives DJ’s full attention; each person has their question answered, problem solved.  Phone is ringing, emails are pinging in, textbook orders are changing, four people are calling his name at once; shipments are delivered to the wrong schools… Keep Calm, Carry On…  Amidst it all, DJ sets the bar for customer service at its highest level.  He is smiling.  He is making students smile.  One has to see him in action to understand; in is an amazing sight.  I will strive to bring my own customer service skills in line with DJ’s!”

To nominate someone who you believe is an Excellent Eagle Employee, just send me an email (psulliva@umw.edu) with Excellent Eagle Employee in the Subject Line.  In your email, be sure to tell me the person’s name, department, work location (with the most convenient parking lot), and of course, the reason why you believe they should be recognized.  Please spread the word to other employees about this wonderful opportunity to recognize a co-worker(s).

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